ACROM (Customer Support)
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About Us
Founded in 2021, sugar.fit provides a “Personalized evidence-based path to Type 2 and Pre-Diabetes Reversal & management”. sugar.fit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness, and behavioral health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $10M in seed funding.
We are eager to leverage the power of technology to help people live normal lives. We are looking for true-blue product folks who are passionate about solving problems using technology and are eager to work in an early-stage startup to join our team. If you are passionate about, and have experience building platform products in the domain of health, fitness, mobile and data, we would love to talk to you.
Our current headcount is 250 employees, and we are expanding rapidly across different cities of India and we are looking for experienced Customer Support / Relationship Manager role to join our team.
Job Description
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
- Inbound / Outbound Calling Experience
- Experience in handling high volume chats
- Seeking long term engagement.
- Ready to work on flexible timings.
Requirements
- Excellent interpersonal and communication skills.
- A bachelor’s degree in administration or a related field.
- A minimum of 0-2 years’ experience.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
