We, at Ragus Healthcare Private Limited (“Company” or “sugar.fit” or “We”) value customer satisfaction. This refund and/or replacement policy provides you with an option to seek refund or replacement of the products purchased from “sugar.fit” active foods for reasons specified herein within the provided refund/replacement period.
When and how can you seek refund or replacement of your product?
We allow you to seek a refund or replacement of our foods products within 24 hours from receiving the product, if:
- You receive a product that has already expired or is going to expire within 15 days from the date of delivery of the product; or
- the packaging of the product is tampered with, damaged or torn; and/or
- The package has been lost in transit.
Please send us an email at firstname.lastname@example.org with your request for refund/replacement, you will be required to provide sufficient proof of your claims in the form of photos & videos. You will also be required to furnish proof of payment and/or valid invoice for claiming refund/replacement.
In the event of refund, the refund amount will be sent to the source account from where the payment was made.
We reserve the right to reject refund / replacement requests if We suspect that product has been tampered with by the consumer or refund/replacement policy is being abused. Company’s decision shall be final and binding in this regard.
When can we reject your refund/replacement request?
- Any refund / replacement requests made after the expiry of 24 hours’ time period from receipt of product will not be entertained.
- Products that have been partially or completely consumed.